Work with us
Who we are and what we do
As the scrutiny and improvement body for social care and social work in Scotland, we exist to ensure services are of the highest quality and meet people’s needs.
The Care Inspectorate is a dynamic and rewarding place to work. Our staff are passionate, talented and knowledgeable with experience from a range of different backgrounds. We share a common commitment to high-quality care and we make a real difference to people’s lives.
If you want to make a difference and champion high-quality care that meets the needs, rights and choices of people across Scotland, join us at the Care Inspectorate.
Whatever role you have, your experience and contributions are valued, and you will be a vital part of our unique and influential organisation.
Our values
Our values are at the heart of our organisation and guide everything we do. They are:
1. Person-centered: we put people, empathy, compassion, and kindness at the heart of everything we do
2. Respect: we value everyone's dignity and are respectful in everything we do
3. Equity: we embrace diversity and nurture an inclusive environment where everyone is supported to achieve equal outcomes
4. Integrity: we act impartially, fairly, and consistently, upholding transparency and accountability in all our actions
5. Impact: we focus on making a positive impact for everyone experiencing care in Scotland whilst ensuring our work delivers the best value to the public
Awards and charters
We are proud to have achieved a number of awards and accreditations of recognition and accomplishment. We believe that the work undertaken and time invested in attaining these awards and accreditations grows and embeds and inclusive culture within the Care Inspectorate. These also represent our commitment to embracing best practices and our responsibility to keeping our skills and knowledge up-to-date.
You can click here to view all of our awards and charters.
More than just a job
We’ve got a lot to offer, and you’ll be joining a great team where you’ll be able to contribute right from the start.
We’re passionate about our work and making a difference
Our expert workforce champions high-quality care and we work collaboratively with other organisations and the care sector to share good practice and support and spread improvement and innovation across Scotland. We also use the evidence and intelligence we gather to help shape and influence local and national policy and practice.
We value and listen to our staff so we can learn together
We work hard to make sure everyone feels involved and appreciated, with a sense of belonging. Learning and improvement are at the heart of what we do. We go out of our way to listen to all of our staff and act on what they say, so we can learn and improve together.
We invest in our staff to make sure you can give your best
We know that to perform at our best we need great people. So, we provide training and support you to be the best you can be and provide opportunities to learn, develop and share your skills and experience with others. You can also participate in our coaching programme which offers access to one off or blocks of coaching with a coach of your choice.
If you’re registered with a professional body, we provide support for continuing professional development (CPD) and re-validation. Everyone participates in regular supervision through our LEAD (learn, experience, achieve and development) performance and development process.
If you join us as an inspector, we will also offer you an accredited and highly respected professional qualification through our scrutiny and improvement practice development award.
We’ll make sure you fit right in
You will be warmly welcomed and have access to a range of activities including induction to your team, the organisation and your role. We offer a friendly and supportive place to work, where our values underpin the work we do and how we work together. Find out more about our induction process here.
We work hard to create a healthy working environment where your wellbeing is supported
We encourage a healthy work-life balance. We have a number of policies in place that support flexible working and time off when you need it, such as flexi-time, flexible hours, home/hybrid working, carers leave and special leave. The vast majority of our people work flexibly and value how this supports their work-life balance. We also offer access to a wide range of wellbeing initiatives, including specialist webinars, videos, podcasts, counselling, a listening service and access to the unmind app.
Total rewards package
We offer an excellent total rewards package – it is a comprehensive and strategic approach to employee compensation and benefits, that aligns with the Care Inspectorates’ aims. It encompasses various elements that will contribute to your overall employee experience, including compensation, benefits, work-life balance, and development.
Please see our total rewards package.
Our offices
We have offices all over Scotland.
Roles that require regular attendance at the below shared Scottish Government offices, must comply with guidance regarding nationality eligibility.
- Atlantic Quay, Glasgow
- Victoria Quay, Edinburgh
Although the Care Inspectorate is not part of the Civil Service, we are required to comply with Civil Service Nationality Rules for these locations due to our use of Scottish Government premises.
Sign up to our enewsletter and select ‘vacancies’ as a topic of interest to stay updated with our vacancies.
Follow us on social media.
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Consultations
We are committed to consulting with all our stakeholders about our work. We value your thoughts and welcome any comments that you have.
Sign up to our consultation platform to stay up to date with all our open consultations.
Open consultations
Help shape our new Corporate Plan
We are now developing our new Corporate Plan, taking into account into account the changing landscape of health and social care. We want everyone with an interest in care and in what we do, to have the opportunity to share their views about our strategic outcomes and help shape our new Corporate Plan. Take part in this consultation here.
Closed consultations
Help us improve our equality outcomes
We want to extend our thanks to everyone who provided feedback on our draft equality outcomes 2025-2029, as well as those who shared, liked, and engaged with our posts to help spread the word. Your input, through surveys and conversation cafés has been invaluable in refining our outcomes. We are delighted to share that these updated outcomes have now been approved by our Board and have been published alongside our Equalities Mainstreaming Report.
Shared inspection framework for ELC services including childminding and school-aged childcare
The Care Inspectorate and Education Scotland are working together to progress the development of a shared inspection framework. We would like to thank all those who took time out of their very busy schedules to complete the consultation and provide valuable feedback to support the ongoing development of the shared inspection framework. We are working to address the feedback and issues raised in the consultation as we move forward in developing the shared framework. We remain committed to delivering a shared framework for the sector in September 2024.
Depriving and restricting liberty for children and young people in care home, school care and secure accommodation services
We would like to thank everyone who responded to the above consultation. We recognise that services are treading a delicate balance between taking necessary action to keep children and young people safe, whilst not unnecessarily restricting liberty. Our new position paper aims to set out our attitude, expectation, and actions around the restriction and deprivation of liberty in care home, school care and secure accommodation services. This includes circumstances where children and young people may be deprived of their liberty, where their liberty is restricted, or where this is a risk through environmental design and/or care practices. You can see the paper here.
Staffing method framework
We would like to thank everyone who responded to the above consultation. We will review this feedback and issue a repsonse shortly.
Mainstream Boarding Schools and School Hostels Design Guide
We would like to thank everyone who responded to the above consultation. We will review this feedback and issue a repsonse shortly.
Review of our Technology and Digital Opportunities Guide
We would like to thank everyone who responded to the above consultation between March 21 and April 11 2021. You can review the feedback from this consultation here.
Corporate Plan 2022-25
We would like to thank everyone who responded to the above consultation between October 26 and November 28 2021. We will review this feedback and issue a repsonse shortly.
Draft policy position in relation to registration, and variation of existing conditions, for services for adults with learning disabilities and/or autistic adults where support is linked to accommodation
We would like to thank everyone who responded to the above consultation between November 8 and December 5 2021. You can review the feedback from this consultation here.
Care Homes for Adults – The Design Guide and Care Homes for Children and Young People – The Design Guide
We would like to thank everyone who responded to the above consultation between 21 June and 19 July 2021. You can review the feedback from this consultation, and our response to the feedback below:
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Our staff
Our workforce is highly skilled and experienced in all aspects of social care. Over 600 staff work across Scotland, inspecting thousands of services.
Our inspectors work in specialist national teams that allow best practice to be shared across the country. We also want to make sure that the people inspecting care services have frontline experience in the same sector.
We believe that people in Scotland should experience a better quality of life as a result of accessible, excellent services that are designed and delivered to reflect their individual needs and promote their rights.
Our values are:
1. Person-centered: we put people, empathy, compassion, and kindness at the heart of everything we do
2. Respect: we value everyone's dignity and are respectful in everything we do
3. Equity: we embrace diversity and nurture an inclusive environment where everyone is supported to achieve equal outcomes
4. Integrity: we act impartially, fairly, and consistently, upholding transparency and accountability in all our actions
5. Impact: we focus on making a positive impact for everyone experiencing care in Scotland whilst ensuring our work delivers the best value to the public
Our offices are based throughout the country. Find an office near you.
It is important to remember that all Care Inspectorate staff carry identification and you should ask to see this. If you are not sure of the person who has called or visited you, you should call us on 0345 600 9527 to confirm their identity.
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Volunteering
We inspect care and social work services to make sure they are high quality and meet the needs of people who use them. We believe we can make care better by working with people who have personal experience of care.
Our involvement and equalities charter outlines how we involve people who use care services and informal carers in our work.
If you have personal experience of using a service or you have cared for someone close who has used a service, there are many ways you can get involved with us. You do not have to have any qualifications. You must be aged between 18-27 to apply.
If you would like to find out more about becoming a volunteer, please email This email address is being protected from spambots. You need JavaScript enabled to view it.
Sign up to our Involve newsletter to stay up to date with what our volunteers are working on.
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About us
The Care Inspectorate is a scrutiny body which supports improvement. That means we look at the quality of care in Scotland to ensure it meets high standards. Where we find that improvement is needed, we support services to make positive changes. Read the framework agreement document which summarises how the Care Inspectorate and Scottish Government will work together.
Our vision is that everyone experiences safe, high-quality care that meets their needs, rights and choices.
Our 600 staff work across Scotland, specialising in health and social care, early learning and childcare, social work, children’s services, and community justice.
Meet our Board and our senior leadership team.
We inspect individual care services
We register more than 11,000 registered care services in Scotland and our inspectors visit every one. Higher-risk services are inspected more often. Our inspectors talk to people using the service, staff and managers. We want to make sure that people experience high-quality care, and that care services are making a positive impact on people’s lives, based on their needs, rights and choices.
We give care services grades when we inspect them, and look at key areas like care and support, physical environment, quality of staffing, and quality of management and leadership. Each area of each care service is assessed on a scale from 1 to 6, where 1 in unsatisfactory and 6 is excellent. After every inspection, we publish an inspection report showing our findings, which is helpful if you are using service or thinking of doing so.
We inspect how care is provided across areas
We work with other scrutiny and improvement bodies to look at how local authorities, community planning partnerships and health and social care partnerships are delivering a range of services in their communities across Scotland. These inspections look at how well services are working together to support positive experiences and outcomes for people. This helps partnerships understand what is working well, and what needs to improve. You can read our joint inspection reports here.
Supporting improvement and driving up standards
Our job is not just to inspect care, but help the quality improve where needed. This means we work with services and support them, offering advice, guidance and sharing good practice to help care reach the highest standards. You can find lots of advice for care professionals on our dedicated website, The Hub.
We want everyone to experience high-quality care that meets their individual needs. Scotland’s Health and Social Care Standards describe what people should expect from care. The Standards are what we refer to when we are assessing how well care is performing.
What if things are not good enough?
If we find that care isn’t good enough, we take action. We can make recommendations for improvement and issue requirements for change and check these have happened. If a care service doesn’t improve, we can carry out enforcement action including, as a last resort, closing it down subject to the decision of a sheriff.
If you think a care service isn’t good enough you can share your concern or make a complaint to us. Find out more about concerns and complaints here.
The Scottish Regulators’ Strategic Code of Practice
The Care Inspectorate is required by the Regulatory Reform (Scotland) Act 2014 to follow the Scottish Regulators’ Strategic Code. The Code is issued by the Scottish Ministers and sets out the approaches we should take in dealing with those we regulate. We comply with the requirements of the Code in all that we do, ensuring that we always prioritise the safety, health and wellbeing of vulnerable people over commercial or business interests.
Care services in Scotland must be registered with the Care Inspectorate and a broad range of the individuals who work in those services must be registered with the Scottish Social Services Council (SSSC). You can find more information about the SSSC on their website.
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