Planning Coordinator
Role: Planning Coordinator
Salary: £31,938 - £35,328
Hours: 35 hours per week
Location: Flexible – Any Care Inspectorate office across Scotland
Contract: Temporary for 12 months (potential for further extension)
About the role
The Care Inspectorate's role is to regulate and inspect care and support services, carry out scrutiny of social work services and conduct joint inspections with other scrutiny partners of services for adults and children. We have a significant role in providing assurance and protection for people who use services, their families and carers and the wider public as well as supporting delivery partners to improve the quality of care for people in Scotland.
In this demanding and challenging role you will manage and co-ordinate the delivery of national inspection planning across a wide range of social care services and services for children and adults. This role ensures that the Care Inspectorate makes the best use of its resources and performs effectively and efficiently as an independent scrutiny and improvement body. This will include the management, co-ordination and delivery of scrutiny and improvement planning activities and plans for the current year. As well as draft plans for subsequent years, ensuring inspection planning activities are consistent with the Care Inspectorate’s objectives and targets.
About you
You will have a strong operational background in planning activities, together with workload planning, prioritisation and allocation experience.
You will be educated to SCQF level 7 (e.g., Advanced Higher, Higher National Certificate (HNC), Professional Development Award, Certificate of Higher Education, Modern Apprenticeship, SVQ, etc.) or have relevant skills and experience in planning coordination.
You will also have supervisory experience and demonstrate a broad level of knowledge of working within inspection/regulation of care and associated IT systems. In addition, you will have excellent communication skills and the ability to translate plans into action.
Next steps
You’ll find more information in the job profile and person specification.
For an informal discussion about the above post, please contact Deborah Holroyd, Head of Business Change This email address is being protected from spambots. You need JavaScript enabled to view it. - please include a contact telephone number and times that would be best to reach you in your email.
If you believe that you are a suitable candidate for this post, please download and complete an application form and an equal opportunities form and submit it by email to This email address is being protected from spambots. You need JavaScript enabled to view it. by 08.00 on Monday 29 April 2024.
It is anticipated that the assessment for this post will be held in person around 8 May 2024. The assessment will be a competency based interview and a skills exercise.
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Planning assistant
Job title: Planning Assistant
Salary: £27,696 - £30,357
Hours: 35 per week
Location: Flexible (Any Care Inspectorate office)
Contract: Permanent
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
We desire to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
Working as part of the inspection planning team, you will provide comprehensive support in the delivery of all inspection planning activity. You will have a key role in the development and delivery of the Care Inspectorate’s planning resources. Working with colleagues, internal and external, to devise and implement a range of initiatives, ensuring that the Care Inspectorate develops sound policies, procedures and practices in relation to its planning activities.
About you
You will have excellent interpersonal and organisational skills, be highly skilled in all Microsoft Office packages, particularly Microsoft Excel, and be experienced in manipulating data. You should also be able to work on your own initiative and enjoy a challenge.
You should be educated to SCQF level 4.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role please contact Judy Gilmour - This email address is being protected from spambots. You need JavaScript enabled to view it. or Sarah McMaster This email address is being protected from spambots. You need JavaScript enabled to view it. – please include a contact telephone number and times that would be best to reach you in your email.
If you believe that your skills, experience and motivation make you a suitable candidate for this post, complete the online application form by 08:00 on Monday 3 March 2025.
It is anticipated that interviews will be held in the week beginning 17 March 2025 at our Dundee office.
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Equality impact assessments
Equality impact assessments
As a public body, we are required to assess the equality impact of applying policies, practices, systems and processes. The purpose is to improve outcomes for those who may experience discrimination and disadvantage. This is often referred to as equality impact assessment.
Details of our completed equality impact assessments can be found below.
Current
2025
- Care experienced modern apprenticeships
- Changes to learning and development budget
- Children’s Rights, Care Experience and Corporate Parenting Plan 2024-27
- Co-production of practical dementia tools for frontline care staff
- Complaints about the Care Inspectorate procedure
- Core learning
- Corporate Plan 2025
- CSQ's - equality impact assessment form
- Data sharing agreement with MWC
- Digital Maturity & Readiness Assessment
- Digital skills assessment- stage 2 digital transformation
- Equally Safe at Work
- Estates Management - Rationalisation Programme
- Executive Scheme of Delegation
- Guidance for children and young people’s services on the inclusion of transgender including non-binary young people
- Indicators of Good Practice in Drug and Alcohol Services
- Justice social work self-evaluation thematic review
- L&D framework Strategic Scrutiny
- Legal Strategy 2024
- Model Code of Conduct for Board Members EqIA Screening
- New statistical report about restrictive practices in residential settings for children and young people
- Participation Delivery Plan
- PID for testing out care home red day review tool
- Post complaint feedback
- Professional Registration Policy
- Rainbow Lanyard
- Reducing Staff Absence and Vacancy Data Collection and Reporting
- Reservation of Powers and Scheme of Delegation (RoPSoD)
- Review of personal devices and MFA
2024
- Disabled children and young people thematic review
- Recruitment and selection process
- Quality Improvement Plan 2024-2025
- Refurbishment compass house
2023
- Adult improvement programme
- Changes to learning and development budget
- CSQs
- Cyber security
- Employee monitoring form
- ICT provision for inspection volunteers
- LD framework strategic scrutiny
- Procurement strategy
- Protection procedures
- Pulse survey 2023
- Staffing level tool
Work in progress
- 1
Pre 2023
All equality impact assessments pre 2023 can be found here.
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Customer Support Adviser
Job title: Customer Support Adviser x2
Salary: £30,495 - £32,052
Hours: 35 hours per week
Location: Flexible (Any Care Inspectorate office)
Contract: Temporary (9 months fixed term)
About us
We are the national regulator and scrutiny body responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public, as well as supporting delivery partners to improve the quality of care for people in Scotland. Our vision is that people across Scotland experience high quality care that meets their needs, rights and choices.
We are a scrutiny body that supports improvement. We inspect individual care services, and we also work with other scrutiny bodies to inspect the social care and social work services people are experiencing in their local areas.
Our desire is to achieve an effective and balanced way of working, that enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a 4-week period.
Starting salary
Please bear in mind that new entrants start on the grade minimum for the role. However, we have a generous benefits package which you will find on our website.
About the role
Due to maternity leave and a secondment, we are looking to recruit two temporary Customer Support Advisers. The posts include handling customer inquiries, providing support, and resolving issues related to the Care Inspectorate. The role will involve managing complaints, offering support and guidance, and ensuring a high level of customer satisfaction.
About you
The successful candidate will work in a small team to deliver responsive and value-based services. The post will be rewarding to anyone who values delivering a quality service and a strong customer-focused approach.
Next steps
You’ll find more information in the job profile and person specification.
If you would like more information or an informal chat about the role, please contact Angela Kerr at This email address is being protected from spambots. You need JavaScript enabled to view it. .
If you believe that your skills, experience and motivation make you a suitable candidate for this post, please complete an application form and also our equal opportunities form to help us monitor and evaluate the diversity of applicants applying for our roles, by 08:00 on Monday 21 July 2025.
It is anticipated that interviews will be held no sooner than 11 August 2025 at our Dundee office, Compass House, 11 Riverside Drive, Dundee, DD1 4NY.
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Our Executive Team
Our Executive Team is responsible for the management and strategic leadership of the Care Inspectorate.
Jackie Irvine, Chief Executive
Jackie was appointed as the Chief Executive at the Care Inspectorate in September 2022.
Jackie qualified in Scotland in 1989 before starting her career in London, moving back to Scotland in 1991. Jackie has over 30 years’ experience of working in the public sector and has also managed community health services for children.
Jackie has been a Chief Social Work Officer for over 10 years prior to joining the Care Inspectorate. Her previous two roles have been Senior Leadership roles within Health and Social Care Partnerships, most recently as Service Director, Children and Families and Justice Services within the City of Edinburgh Council.
As Chief Social Work Officer Jackie had overall governance responsibility for the quality and provision of social work services both within the Council structure and within a fully integrated Health and Social Care Partnership as well as an adult’s only partnership. In these roles she has provided professional advice as it relates to the provision of social work services across all care groups.
Jackie’s previous positions were predominantly in children’s services but not exclusively, as she has had strategic and management responsibility for community justice, community-based health services, hospital-based social work, homelessness and refugee and migration services. Jackie spent two years as an Inspector in Her Majesty’s Inspectorate of Education in the Child Protection team and was an advisor for the Scottish Executive on a part time basis for four years. Jackie also has extensive experience working in key strategic planning and performance roles.
Jackie was appointed as Vice President of Social Work Scotland in 2017 and then as President in 2018 and has served on the Social Work Scotland Board. Jackie currently sits on the Knowledge Exchange Advisory Board based in London.
Edith Macintosh, Executive Director of Assurance and Improvement (adults’ regulated care, complaints, registration, and quality improvement)
Edith was appointed as Executive Director for Strategy and Improvement in 2020 after being in the interim role since 2018. She is now the Executive Director of Assurance and Improvement with responsibility for adults’ regulated care, complaints, registration, and quality improvement.
Edith qualified as an Occupational Therapist in 1983 and worked across health and social care holding a variety of roles across Scotland predominantly in the NHS and latterly was service manager for Occupational Therapy services in the NHS in Perth and Kinross until 2009. From there she joined the Care Inspectorate (then Care Commission) in September 2009 as the Rehabilitation Consultant and provided leadership and improvement expertise for several national initiatives and publications to support providers and partnerships to improve health and wellbeing in the social care sector.
Edith became Head of Improvement Support in January 2017 and had strategic oversight for developing and strengthening the Care Inspectorate’s improvement support role across Scotland supported by a team of improvement advisors. She designed the Care About Physical Activity improvement programme and was the programme lead. Edith’s great passion is to inspire people and services to improve, realise their full potential and to make a positive difference to the lives of others.
Follow Edith on X @EAMacahp
Kevin Mitchell, Executive Director of Assurance and Improvement (children’s regulated care and strategic scrutiny)
Kevin was appointed Executive Director of the Care Inspectorate’s Scrutiny and Assurance Directorate in February 2016 and led the directorate’s response to the Covid-19 pandemic.
In 2024, he became Executive Director of Assurance and Improvement with responsibility for children’s regulated care, early learning and childcare, and strategic scrutiny.
Kevin joined the Care Inspectorate in 2011 from Her Majesty's Inspectorate of Education (HMIE) having been involved in the programme of joint inspections of child protection from 2005. He was appointed Head of Analysis and Business Planning at the Care Inspectorate in March 2013 and Acting Deputy Director of Inspection (Children's Services & Criminal Justice) in January 2015.
Kevin was previously a senior detective officer in Lothian and Borders police and graduated MSc in Advanced Practice Child Protection from Edinburgh Napier University in June 2014.
Follow Kevin on X @CIKevinMitchell
Jacqueline Mackenzie, Executive Director of Corporate Services
Jacqueline was appointed as Executive Director for Corporate and Customer Services in November 2020. She is responsible for customer and business support, estates, health and safety, finance and corporate governance, HR, legal, organisational and workforce development and procurement.
Jacqueline has a BA in Accountancy and Business Law from the University of Stirling and is a member of the Institute of Chartered Accountants of Scotland with extensive experience of leadership and strategic management having held a variety of roles in both the public and private sectors.
She has excellent experience in financial and resource management, change management and team building. Jacqueline is skilled at understanding complex organisations and providing the leadership and influencing skills to motivate staff across functions and disciplines to work together to achieve the strategic goals.
Gordon Mackie, Executive Director of Digital and Data
Gordon was appointed as Executive Director of IT and Digital Transformation in July 2021 after acting in the role as interim from April 2020. In 2025, he became the Executive Director for Digital and Data and is leading the organisation’s stage 2 digital transformation.
He is an IT and transformation leader with a wealth of experience and a sustained record of success across diverse sectors both in the public and commercial environments.
Gordon boasts a wealth of exposure within aligning technology to business strategies; leading specialist teams and delivering complex, full-cycle business change, transition and transformation projects. Adept at building and maintaining key relationships at all levels, including clients, stakeholders and suppliers; effectively translating requirements and overseeing all issues through to completion. Well versed in managing the end-to-end delivery of complex projects across conflicting programmes and proven ability to drive businesses forward. Experienced in engaging and communicating with relevant internal and external stakeholders, inclusive of C-Level management in all programmes of work. Both a team player and an independent thinker, with valuable problem solving and decision-making skills and the ability to coordinate with senior leaders to ensure needs are identified and fully addressed.
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