For many people living in care homes, moments of connection with loved ones are the most important part of their day. Whether it’s a chat, a walk in the garden, a favourite song shared, or simply the chance to hold a loved one close, these small moments have a big impact on wellbeing. As one person told us, "Phone calls and video chats are fine, but nothing can replace a hug."
We have published Supporting meaningful connection: good practice guidance for care homes to support care homes in ensuring those moments of closeness are built into everyday life.
The guidance is built on what people have told us matters most, alongside research and examples of good practice. It centres on creating a culture for connection, which is person- and relationship-focused, centres people’s social and emotional needs, and helps everyone to get the best out of life in the ways that are right for them.
As one person explained: "Just being together and seeing her face, that’s what I look forward to every day."
The guidance also reflects the principles of Anne’s Law, strengthening the rights of people in care homes to maintain contact with loved ones, even in exceptional circumstances such as infectious outbreaks.
Meaningful connection is central to wellbeing. Whether it’s sharing a meal, joining in community activities, or welcoming family and friends, the guidance highlights how care services can ensure connection with families and friends, peers, staff, and the wider community, is a valued, enriching part of daily life.
The full guidance is available to read here. To accompany it, we have also produced a pocket guide and a poster series.